How can we help?
Ask Ping a question and get an answer from our help articles, or browse by topic below.
Getting started
Sign up, connect your WhatsApp and get the AI replying.
Chats
Your shared inbox, taking over from the AI, labels and media.
Train AI
Teach the AI your business and fix the questions it missed.
- How to train your AI on your business
- How to add text, files and images to your AI's knowledge
- How to import your business info from your website
- How to answer questions your AI couldn't answer
- How to test your AI before customers see it
- Example: let the AI answer your hours, address and send your payment QR
- What can I add to Train AI? Every source type explained
- How to add your price list or menu so the AI answers prices
- How to set your AI's personality, tone and language
- Instructions examples you can copy for your business
AI Automations and leads
Collect details from new contacts and manage your leads.
Groups
Command Center, group posts on a schedule and daily summaries.
- How to use the Command Center to track tasks in WhatsApp groups
- How to mark Command Center items done, dismiss or reopen them
- How to see your WhatsApp groups and their members
- How to schedule a message to many WhatsApp groups
- How to add a photo, video or PDF to a scheduled post
- Why did my scheduled post fail or not send?
- How to get a daily or weekly summary of your WhatsApp groups
- How to find past group summaries and download them
Settings and team
AI settings, your profile, team members and permissions.
Plan and billing
Plans, the free trial, payments and referrals.
Developer API
API keys, endpoints, webhooks and rate limits.
Troubleshooting
QR code problems, disconnects and an AI that is not replying.