How to update your profile, mobile number and timezone
Open My Profile to set where Ping reaches you. Summaries and updates are delivered to the mobile number here on WhatsApp, and scheduled posts and summaries run on the timezone you choose.
Update your profile
Type the mobile with its country code, for example +91 98765 43210. A 10 digit number is treated as Indian (+91).
- Open My Profile in the sidebar.
- Fill in Name, Mobile (WhatsApp) and Email.
- Choose your Timezone.
- Click Save.
Check the number with a test message
- Save your mobile number first.
- Click Send a test message under the mobile box.
- Check WhatsApp on that phone for a message from Ping.
The button only shows when a number is saved and you have no unsaved changes. The test is sent from your linked WhatsApp, so it must be connected.
Why the timezone matters
Scheduled group posts and summaries run on this clock. If you change it, upcoming summaries move to the new timezone.
For team members
Team members only see Name and Email. You can change your name. Your email is your sign in email and cannot be changed here. The mobile and timezone belong to the account, so only the owner sees them.
Common questions
Is this mobile the same as my linked WhatsApp number?
Not necessarily. The linked WhatsApp account is shown at the bottom of the page. The mobile in My Profile is where Ping sends you summaries and updates, and it can be a different number.
My timezone is not in the list. What can I do?
The list shows common timezones. Pick the one with the same local time as yours.
I see "Enter a valid mobile number with country code."
Add the country code with a plus sign, for example +44 for the UK, then save again.