How to label, search and filter chats

Add a label to a chat

1. Open the chat in Chats.
2. Click + Add label under the contact name (or the + button if the chat already has labels).
3. Click an existing label to add it. A tick shows which labels the chat already has.

Create a new label

The new label is added to the open chat and becomes available for every chat on your account.

1. Open a chat and click + Add label.
2. Type a name in New label name (up to 40 characters).
3. Click one of the 8 colors.
4. Click Create & assign.

Remove a label

1. Open the chat.
2. Click the × on the label pill. You can also open + and click the label again to untick it.

Removing a label from a chat does not delete the label. There is currently no way to rename or delete a label from the app.

Search and filter the chat list

Filters work together. If nothing fits, the list says Nothing matches this filter.

• Search name, phone, or message: type part of a contact name, a word from the last message, or at least 3 digits of a phone number.
• All, Chats, Groups: show everything, only one to one chats, or only group chats.
• All, Mine, Unassigned: show every chat, only chats assigned to you, or chats nobody has taken yet.
• Label chips: click a label to show only chats with it. Click it again to clear the filter.