WhatsApp disconnected? How to reconnect
When your WhatsApp link ends, the app shows the login screen instead of your inbox. Enter the same number and scan a new QR code to reconnect. Your chats, knowledge, automations and settings are all kept.
How to tell you are disconnected
- Opening the app shows the "Hey, I'm Ping" login screen instead of your account.
- Team members are also sent to the login screen, because the account has no live WhatsApp.
- Customers stop getting AI replies.
Reconnect your number
- Open the app. You will see the login screen.
- Pick your country and type the same WhatsApp number as before.
- Click Continue with QR code.
- On your phone, open WhatsApp, go to Linked Devices and tap Link a Device.
- Scan the code. You land back in your account.
Reconnect with the same number. A different number creates a different account, without your chats or settings.
Why it happens
- The CallMePing device was logged out from Linked Devices on your phone.
- WhatsApp itself logged out your linked devices, for example after you reinstalled WhatsApp or moved it to a new phone.
- The connection failed and could not recover.
What does not disconnect you
- Clicking Log out in the app. That only signs out this browser. WhatsApp stays linked and the AI keeps replying.
- Closing the browser or turning off your computer. CallMePing keeps running without them.
Right after reconnecting
Your recent chats are imported again in the background, so give it a minute. If you try to send a message and see "Your WhatsApp is still connecting, so the message was not sent", wait a minute and send it again.
Common questions
Do I lose my chats or training when I reconnect?
No. Everything is tied to your number. Scanning again with the same number brings back the same account.
While I was disconnected, did the AI reply to anyone?
No. Nothing can be sent or received through CallMePing while your WhatsApp is disconnected.
How will I know my WhatsApp got disconnected?
When you open CallMePing it says your WhatsApp got disconnected, with your number filled in so you can scan again. We also email the address in My Profile a couple of minutes after it happens. Team members see a message asking the owner to reconnect.
I signed out. How do I get back in?
Enter your number on the sign in page. Because your WhatsApp is still linked, we send a 6 digit code to your chat with yourself in WhatsApp. Type it in and you are back, no scan needed.