How payments work, and what to do if a payment fails
In India you pay in INR through PayU with UPI AutoPay or a card. Everywhere else you pay in US dollars through PayPal. Plans renew automatically until you cancel.
How you pay
- India: PayU. You approve a UPI AutoPay mandate or a card standing instruction, and 18% GST is added to the price.
- Everywhere else: PayPal. You approve the subscription in PayPal and can manage it there too.
- Your payment region is set at your first checkout and then stays fixed for your account.
Pay for a plan
- Open Plan and billing.
- Choose Monthly or Annual, 2 months free.
- Press Choose on the plan you want.
- Fill in Name on invoices and Email for receipts. In India you can also add your GSTIN (optional).
- Press Pay with PayU or Pay with PayPal and approve the payment.
- Wait on Plan and billing while it shows Confirming your payment. When it says Payment received. Your plan is active, you are done.
A GSTIN has 15 letters and numbers. If you see Online payments are not switched on yet, message us and we will set up your plan.
See your past payments
Plan and billing lists your payments in the Payments table with the date, plan, amount and status (Paid, Failed or Pending). The table appears once you have made a payment.
There is no invoice download in the app. If you need an invoice copy, contact support with the payment date.
Renewals
With PayU, you are notified before every renewal and the amount is then debited at the end of your billing period. With PayPal, PayPal bills you on the renewal date.
When a renewal is paid, Ping sends you a Payment received message with the new end date.
If a payment fails
Your plan keeps working for a few days while we retry. Plan and billing and a banner on every page show: We could not take your last payment, with the date you need to fix it by.
With PayU, we retry on day 2, 4 and 6 after the failure. With PayPal, PayPal retries over the next few days. If the last retry fails, your plan ends and the AI stops replying.
- Check that your UPI AutoPay mandate or card is active and has enough balance (PayU), or check the card or balance on your PayPal account.
- Open Plan and billing to see the next retry date.
Common questions
I paid but my plan is not active yet. What do I do?
Stay on Plan and billing for a moment. If it says Your payment is still being confirmed, the page updates once it clears. Payments are also checked again in the background, so a lost confirmation is settled later.
The payment did not go through. Was I charged?
If you see The payment did not go through. You have not been charged, nothing was taken. Press Choose on the plan again to retry.
Can I pay in INR from outside India, or in USD from India?
No. Your currency and payment provider come from your country at your first checkout and then stay fixed for your account.
Do you refund payments?
Refunds are not automatic. Contact support and our team will review it.