How to contact support
Our support team is available 24/7, by email and chat, and a real person answers. Email us at [email protected] and include the details below, so we can usually fix it without asking you more questions.
Before you write
Most problems have a quick fix in this help center. Check the troubleshooting articles for QR codes, disconnects, the AI not replying and messages not sending.
What to include in your email
- Your account email (the one in My Profile), and your name.
- The WhatsApp number connected to CallMePing, with the country code.
- What you were trying to do, and which page you were on.
- The exact error message, or a screenshot of the screen.
- What you already tried.
- Roughly when it happened, and for a chat problem, the customer's name or number.
Never send us your WhatsApp verification code, a one time password, or your team login password. We will never ask for them.
Billing questions
Plan and billing is for the account owner only. If you are a team member, ask the owner first, or ask them to email us from their account details.
Common questions
What are your support hours?
Support is 24/7. There are no set hours, so you can write to us any time.
Can I speak with a human?
Yes. Every email and chat is answered by a person on our support team.
Do you have phone support?
No. Support is by email and chat only.
Do some plans get faster support?
Yes. Growth includes priority support, and Enterprise includes a dedicated account manager. Starter and Plus come with docs and videos support, and you can always email us.