How to upgrade, downgrade or cancel your plan

You change or cancel your plan on Plan and billing. Upgrades start right away, downgrades start at the end of your billing period, and canceling stops future charges while you keep access until the period ends.

Change your plan

Open Plan and billing.
Pick Monthly or Annual, 2 months free.
Press Switch to on the plan you want, for example Switch to Growth.
Read the summary and press Confirm.

If you pay with PayPal, PayPal may ask you to approve the new price. You are taken there automatically.

When the change takes effect

Upgrade (for example Starter to Growth): starts now. Your next renewal is charged at the new price. There is no extra charge for the rest of the current period.
Downgrade: you keep your current plan until the end of the period, then the new plan starts.
Monthly to annual, or annual to monthly: the change happens at the end of the current period.

What happens to your data after a downgrade

Nothing is deleted. If you have more than the new plan allows, the oldest AI automations and the earliest Command Center groups within the new limit keep running, and the rest pause.

Cancel your subscription

You will not be charged again. You keep your plan until the end of the period you paid for, then the AI stops replying to customers. Your data is kept.

Open Plan and billing.
Press Cancel subscription next to your plan status.
Press Confirm.

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Common questions

Why is the Switch button greyed out?

Plan changes are blocked while a payment has failed. Fix the payment first, then switch.

I do not see Cancel subscription. Why?

It only shows when you have an active paid subscription that is not already canceled. If your plan was set up by our team, message us to change it.

Can I move to Enterprise myself?

No. Enterprise is set up with our team. Press Talk to us on the Enterprise card.

I canceled by mistake. How do I start again?

Once canceled, the plan cards show Choose buttons again. Pick a plan to start a new subscription, or contact support if you are unsure.